ITSSM SOLUTIONS

Enterprise IT Service Support Management Solution (ITSSM)

  • Enables the IT support organization to quickly resolve or escalate issues and problems, improve root cause isolation, and provide higher levels of business user satisfaction.
  • ITSSM tools also enable organizations to automate the workflow of process frameworks (such as ITIL) specific to IT service support (such as incident, problem, change, release governance and request management).

Market Leaders:

        SysAid

    • A world leading IT Service Management solution built on core ITIL industry best practice methodology. Offers automated Help Desk, service management & monitoring and Asset Management software solution for Fortune 500 companies and small to medium. 

(It has achieved Pink VERIFY™ v3.1 status validates that Sys Aid supports IT Service Management best practices and is in alignment with ITIL processes)

Other Partners:

        Kaseya:

    • A  comprehensive enterprise IT systems management platform that gives you the power to manage your IT infrastructure, network components, servers, users’ desktop machines and mobile devices – remotely, automatically and transparently from single unified dashboard.
    • Provides ITSSM as module with other functions for organization that seek to integrate IT service support in their existing infrastructure.

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