Enterprise IT Service Support Management Solution (ITSSM)
- Enables the IT support organization to quickly resolve or escalate issues and problems, improve root cause isolation, and provide higher levels of business user satisfaction.
- ITSSM tools also enable organizations to automate the workflow of process frameworks (such as ITIL) specific to IT service support (such as incident, problem, change, release governance and request management).
- A world leading IT Service Management solution built on core ITIL industry best practice methodology. Offers automated Help Desk, service management & monitoring and Asset Management software solution for Fortune 500 companies and small to medium.
(It has achieved Pink VERIFY™ v3.1 status validates that Sys Aid supports IT Service Management best practices and is in alignment with ITIL processes)
- A comprehensive enterprise IT systems management platform that gives you the power to manage your IT infrastructure, network components, servers, users’ desktop machines and mobile devices – remotely, automatically and transparently from single unified dashboard.
- Provides ITSSM as module with other functions for organization that seek to integrate IT service support in their existing infrastructure.